Download your records
Download records you are allowed to access before requesting deletion. Exports may include precise locations and private field data; keep them secure.
Open Privacy & data →Account settings
Delete your account.
LimitLine deletes or de-identifies your personal information within 30 days of a verified deletion request, as the Privacy Policy promises (section B9). This page explains how to make the request, what happens next, and what we must keep.
Privacy requests · support review Content revision October 28, 2026
Your choice
Visiting this page does not submit a deletion request.
To request deletion, sign in and open Account deletion in Privacy & data, or email support@limitline.app from your account email. Nothing is deleted the moment you submit: we verify your identity, cancel any active subscription, and complete the deletion within 30 days of your request. Deleting your account does not clear drafts stored on your devices.Before you request
Keep a copy of what matters.
Review device drafts
Account deletion does not erase drafts from your devices. Privacy & data offers a separate control to download or clear them.
Open device controls →Review billing
Deleting your account cancels any active subscription. To cancel without deleting your account, use Manage or cancel subscription in Billing instead.
Open Billing →Request account deletion
Sign in and confirm your request. The request page explains what will happen before you submit and shows the deadlines that apply to your request.
Request account deletion →Shared responsibilities
Settle what involves other people.
Support reviews these with you. The Privacy Policy asks you to settle the last-owner case before deletion; the others keep a guardian or a workspace from being left waiting.- Active Field Check-in
Resolve an active check-in safely so account changes do not leave a guardian waiting for you.
- Shared workspace
If you are the last owner of a shared workspace, we ask you to transfer or close it first. Records belonging to other people are not erased because one member leaves; your own contributions are deleted or de-identified unless the workspace owner needs them and the law allows us to keep them.
- Subscription
We cancel any active subscription as part of deletion. Billing, tax and transaction records are kept as long as tax and accounting law requires, generally up to 7 years.
- 1Sign in
Use your own account to open the request page. If you cannot sign in, email support@limitline.app from your account email instead; that is a valid request too.
- 2Confirm the request
The page explains what will happen before you submit. Submitting records your request and verifies your identity through your signed-in session. It does not delete anything on the spot.
- 3Keep your reference
Keep the reference the page gives you. If it prepares a support message, send it so the monitored support mailbox has your request and reference right away.
- 4We complete the deletion
Our team cancels any active subscription, then deletes or de-identifies your personal information within 30 days of your request. Backups clear within 90 days. Ask support, with your reference, for status. Do not send passwords, payment-card numbers, or private field records.
Published policies
What we must keep.
The Terms of Service and Privacy Policy (section B9) list what stays after deletion: billing, tax and transaction records for as long as tax and accounting law requires (generally up to 7 years), records of your acceptance of the legal documents for at least 3 years after the account ends, and security, fraud and abuse records for up to 2 years. Everything else is deleted or de-identified. Read the Privacy Policy →
Cannot sign in? Email support@limitline.app from your account email to request deletion. The same 30-day commitment applies.
Email support@limitline.app →